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For your convenience, we’ve compiled a list of some of the questions we are asked most frequently and their answers.

If you would like more information or have any questions that we haven’t included here, please reach out to us directly and our friendly staff will be happy to help with any information that you need!

Are you open 24 hours for emergencies?

Yes! Our hospital is staffed with emergency doctors and nurses 24 hours a day, 7 days a week, even on Holidays. We always have a doctor on-premises ready to care for your pet in an emergency. Our specialty services are available Monday through Friday from 8am to 6pm.

Is an appointment required to be seen by the Emergency Service?

No. An appointment or referral is not necessary to see our emergency doctors. We do our very best to have your pet seen by a doctor as soon as possible, and it is always helpful to call ahead so our doctors and staff can be prepared to treat your pet.

Is an appointment required to be seen by the Specialty service:

Yes. An appointment allows our team to prepare for your visit by allowing our team to review your pet’s medical records and history, and to ensure there is dedicated time for your pet’s consultation and care.

Do I need a referral to see a specialist?

Although many family veterinarians will refer pets to our services, a referral is not required to schedule a consultation with our specialists. We will contact your family veterinarian to obtain any pertinent medical records before your appointment and keep them informed of the care your pet received.

What can I expect during my pet’s visit?

  • When you arrive, please come into the lobby and register with one of our client service representatives and take a seat.  If you prefer to remain in your car—or if you need assistance moving your pet—you can call our main number and let our client service team know that you are here but are in your car. A client service representative will ask you a few questions about your visit and get you registered.
  • If you are here for emergency treatment, a nurse will be out quickly to triage your pet; if your pet is stable and can wait to be treated, your pet will stay with you until it is your turn to be seen. If not, we will bring your pet into our treatment area for immediate stabilizing care and a member of our team will be out to speak to you in short order to involve you in decision making with regard to treatment.
  • When it is your turn to be seen, a nurse will come out and escort you and your pet to an exam room. Your pet will have its weight and vital signs (temperature, pulse, respiratory rate) taken by the nurse, and the nurse will also obtain a history of your pet’s current medical issue.
  • Our doctors will review any medical records, test results, and X-rays provided by your family veterinarian and complete a thorough physical examination of your pet. Our doctor will then discuss the physical examination findings and make any diagnostic tests and/or treatment recommendations. A treatment plan and estimate will be created and reviewed with you prior to proceeding any further.

How much will it cost?

While the costs for diagnostic tests, treatment, and procedures vary greatly, you will always be presented with a line item estimate for your approval prior to moving forward with treatment after your initial examination or consultation. The prices for those examinations and consultations are as follows:

Emergency – $160
Surgery – $200
Internal Medicine – $250
Oncology – $250
Neurology – $250

What forms of payment are accepted?

We accept cash, debit cards, VISA, Mastercard, Discover, American Express and we also offer Care Credit for those interested in pursuing financing.

Except for those paying with Care Credit, full payment is required at the time of service.

Can I visit my hospitalized pet?

We are happy to make visitation arrangements while your pet is hospitalized.

Is your office wheelchair accessible?

Yes. While our hospital is multi-level, our main entrance is wheelchair accessible and we have an elevator to take you to the lower levels if you have a patient hospitalized there. We also have an accessible restroom on the upper level (our main entrance is on the upper level).

My pet already had diagnostic tests done with my family veterinarian. Why do you recommend repeating the same tests?

There are many reasons for repeating diagnostic tests. Sometimes, an additional view/angle is needed on X-rays, or we may need to analyze trends of bloodwork to evaluate for disease progression or improvement. Our veterinarians will discuss with you why these tests are recommended.

Do you see exotic pets (household rodents, rabbits, birds, reptiles, amphibians, small livestock animals)?

If your pocket pet, bird, or reptile requires emergency care, please call ahead so our staff can check with the emergency doctor on-duty if they can help with that particular type of animal. There are other nearby hospitals that do treat exotics; we recommend that you call these hospitals before your visit to ensure availability:

Veterinary Emergency Group in San Ramon – (925-718-7771)
Oasis Veterinary Hospital in Martinez – (925-954-8087)
Chabot Veterinary Clinic in Hayward – (510-538-2330) – rabbit and small rodents

I found a sick or injured domestic or wild animal. Can I bring it to your hospital for care?

If you find a sick or injured animal (domestic or livestock), please contact Contra Costa Animal Services at 925-608-8400.

For birds or wildlife, please contact Lindsay Wildlife at 925-659-8156. If you find an animal you think needs help, do not automatically pick it up. Please visit their website for advice on what to do.

Our staff is comprised of some of the most highly trained, caring, and compassionate individuals you have ever met.